Medical offices must notify you of delays over 15 minutes

The Problem

You take time off work, sit in a waiting room for 90 minutes past your appointment time with zero communication, watching the receptionist avoid eye contact. Your time is treated as worthless while the provider's time is sacred.

The Standard

Medical offices must notify patients of delays exceeding 15 minutes via text or in-person, with updated estimated wait times, and offer rescheduling options. Respect goes both ways.

Where It Exists

Concierge medical practices and some hospital systems have delay notification systems. One Medical and similar services make this standard. The vast majority of clinics have no process - they simply don't track or communicate delays.